EMMANUEL's CV
EMMANUEL TAKYI OPPONG
Restaurant Food Runner | Floor Operations
Profile summary
Skilled Restaurant Food Runner and Floor Operations professional with 3 years of GCC experience in Dubai hospitality venues. Expert in managing guest services, high volume order entry via POS systems, and dining floor operations while coordinating with kitchen and bar teams. Committed to delivering premium guest experiences and maintaining safety compliance standards.
Career highlights
Floor Operations and Guest Service: Manages guest services and dining floor operations for a high volume hospitality venue, overseeing table seating, order entry, and station setup standards.
Service Speed Optimization: Partnered closely with station captains and bar teams to streamline floor communication, accelerating service delivery speeds by 20% in a beach club environment.
Front of House Management: Directed day to day front of house operations across venues like Cove Beach Hotel and Baoli Restaurant and Bar while supervising shift workflows.
Hospitality and Safety Certifications: Holds professional qualifications including Certified Hospitality Expert, Customer Service Excellence Expert, and Dubai Municipality Food Safety, Hygiene, and First Aid Training.
Key skills
Professional experience
Manages guest services and dining floor operations for a high-volume hospitality venue, overseeing table seating, order entry, and station setup standards. Coordinates directly with kitchen and expo teams to maintain service flow and manage high-volume orders during peak rushes.
- Greets and seats guests according to venue benchmarks to deliver a welcoming lifestyle dining experience.
- Manages high-volume order entry via POS systems to ensure exact delivery and sequence matching across floor numbers and seating positions.
- Guides guests through culinary concepts by explaining ingredients to accommodate allergies, preferences, and custom modifications.
- Drives restaurant revenue through organic upselling of signature coffees, daily specials, and artisan bakery selections.
- Oversees pre- and post-service mise en place to maintain pristine dining station aesthetics and setup standards.
Executed luxury brand floor standards and configured complex seating layouts for high-volume service environments. Maintained rigorous visual presentation criteria and coordinated seating logistics during peak operational hours.
- Partnered closely with station captains and bar teams to streamline floor communication, accelerating service delivery speeds by 20%.
- Delivered premium guest service within a fast-paced beach club environment, maintaining professionalism under intensive peak-season shift volumes.
Directed day-to-day front-of-house operations across venues like Cove Beach Hotel and Baoli Restaurant and Bar, supervising shift workflows and maintaining luxury service standards.
- Executed service operations across changing layouts, diverse international menus, and unique software systems during shifts lasting 9 hours and longer.
- Resolved guest complaints and specific inquiries directly, managing interactions during service hours.
Education
Successfully completed the ACCA Diploma in Accounting & Business, building a strong foundation in professional standards, compliance, and procedural accuracy. Developed a highly detail-oriented mindset and organizational skills designed to maintain precision and excellence in challenging, fast-paced team environments.
Certifications
Languages
English · Fluent